Shipping policy

SHIPPING POLICY

Once your order has been placed, it will take 2-3 business days for your order to be processed. We ship out products Monday through Friday, excluding holidays. 

If you would like to make any changes to your order after the order has been placed, please email us at idscentscanada@gmail.com within the next 3 hours of placing your order to ensure that the required changes can be attained.

Once the order has been completed, changes can not be made.

LOST/ DAMAGED/ STOLEN PACKAGES

ID Scents is not responsible for lost/damaged/stolen packages by the courier company.

MISTAKE WITH ORDER

Received the wrong item? Apologies! ID Scents will issue a refund, OR send the correct item if the item is still in stock.

RETURNED SHIPMENTS (INVALID ADDRESSES)

If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting IDScents.

Please make sure you emphasize your issue at the subject line when reaching out so that it is easy for us to attend to your needs and make sure the issue is resolved!

PACKAGE SENT BACK?

This happens due to an insufficient address.

IDScents is not responsible for returned shipments. To have your order re-sent, email IDScents - your FULL address, & Order Number! Please don't forget your house/apt/unit number. There is an additional shipping fee, we will email you a payment request! Manual Order Corrections take around 5-7 business days to resolve.

IDScents is not responsible for insufficient addresses submitted by the consumer.